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Browse reference topics or contact support for help.
Getting started
Workspace setup, first generation, brand kits.
Reference categoryScripts & copy
Prompting, variations, tone rules, languages.
Reference categoryVideo & avatars
Render times, scene edits, lip sync, voices.
Reference categoryBilling & plans
Plans, invoices, top-ups, and account billing.
Reference categoryTeams & roles
Seats, permissions, shared projects.
Reference categorySecurity & privacy
Data handling, retention, and account security.
Reference categoryExample help topics
Why did my render fail at the voice pass?
Video & avatars
How credits are calculated per generation
Billing & credits
Setting tone rules and banned phrases
Scripts & copy
Changing your plan mid-cycle
Billing & credits
Inviting teammates and assigning roles
Teams & roles
Exporting for every platform at once
Getting started
Requesting a custom avatar
Video & avatars
Where generated assets are stored
Security & privacy